Delivery & Returns
We’re committed to reliable delivery and a straightforward returns process—whether you’re purchasing a single frame or ordering by the pallet.
Delivery Information
All orders are dispatched from our UK warehouse and delivered using trusted logistics partners for complete peace of mind.
Smaller Orders (Single Frames & Small Quantities):
We ship smaller orders via Royal Mail or Parcelforce, with fully tracked delivery typically within 48 hours to most mainland UK addresses. For non-mainland locations, delivery is usually within 72 hours.
Trade & Bulk Orders (Pallets):
Larger and palletised orders are managed by our logistics partner, ABE Ledbury. Standard delivery for pallet orders is within 3 working days throughout the UK. Next-day delivery is available on request—please let us know when placing your order. All pallet deliveries are fully tracked and delivery confirmation is provided.
European & International Orders:
We ship to most destinations across Europe. Delivery times and charges vary depending on the order size and location. Please contact our team for a tailored international shipping quote.
Packaging & Safe Delivery:
Every frame is individually boxed for maximum protection during transit. All orders are checked before dispatch to ensure your goods arrive in perfect condition.
Our Delivery Partners
Delivered with care by Amazon Logistics & ABE Ledbury. We partner with Amazon Logistics for smaller orders, and work exclusively with ABE Ledbury for pallet and trade deliveries. Our trusted logistics partners ensure your order—large or small—arrives promptly and securely.
Returns Policy
If you’re not completely satisfied, you may return any unused frame within 30 days of delivery for a refund or exchange.
Please ensure items are returned in their original packaging and condition.
For trade or custom orders, please contact us to discuss any issues—our team will work with you to resolve them promptly.
How to Arrange a Return
01.
Contact our customer service team at sales@picture-frames-uk.com or call 0330 053 3174 to request a return.
02.
We’ll provide full instructions and a return address.
03.
Once received and inspected, your refund or replacement will be processed within 3–5 working days.
Delivery & Returns Support
Should your order arrive damaged or incorrect, please inform us within 48 hours of receipt. We will promptly arrange a replacement or refund at no additional cost to you.
For all enquiries regarding delivery, returns, or product concerns, our customer support team is available to assist you—24 hours a day by telephone, and during business hours by email.
Telephone: 0330 053 3174
Email: sales@picture-frames-uk.com