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  • Are your prices the lowest available in the UK?
    Nominated day delivery: We aim to deliver all mainland UK nominated day orders on the day you specify. Next working day delivery is available for orders placed before 4pm Monday - Thursday and before 3pm Friday. This is for selected items only, delivery information will state this. Deliveries to Northern Ireland, the Highlands and Islands and AB postcodes will take longer to arrive and will not arrive on your nominated day. Nominated day deliveries to BT and AB postcode areas will arrive on the following working day to the day nominated at the checkout. Deliveries to the Highlands and Islands will be delivered within 5 working days after the date nominated at the checkout.
  • I have received an incorrect item, what should I do?
    Firstly, please make sure the product is incorrect. Important: If you are still in doubt, please contact us by any of the methods listed here BEFORE opening the product packaging. Unfortunately, we cannot exchange any product where the packaging has been opened. If you are sure that the product is incorrect you will need to request and obtain a returns authorisation number (RMA).
  • I have returned an item using the correct returns procedure, when can I expect my replacement/refund?
    Once we receive your returned item, we aim to despatch the replacement product or issue a refund (whichever you have requested) within 2 working days. In addition, a refund will take 2 - 3 days before it appears on your credit card or bank statement.
  • I need to return an item, how do I do this?
    Before returning the cartridges you must request and obtain a returns authorisation number (RMA). You can do this by contacting us.
  • I sent my item back to you but I didn't put the Returns number on the outside of the package as you requested?
    We do have a very clear policy on returning goods, it provides an effective and efficient service for our customers. When this policy is not followed, we will make every effort to locate your return but we cannot guarantee that we will be able to offer a refund or replacement. We apologise for the inconvenience this may cause you.
  • What do I do when I receive a faulty frame?
    Please contact our office at 07973 239430. We can usually resolve these problems over the phone within a few minutes.
  • Do you provide invoice accounts for business customers?
    For Large Businesses, Education and Public Sector entities, we provide invoice accounts subject to our application procedure. Please contact us to discuss options.
  • Do your prices include VAT and delivery?
    If you wish to see our prices including VAT there is an option to do so underneath the basket tab on the right hand side of the webpage once you have added a product to your cart.
  • Can you ship to an alternate delivery address to the registered Card Holder's address?
    Yes, in most instances we can ship to a different delivery address. However, at our descretion some high value orders will only be shipped to the card holder address. Also you must enter the registered Credit / Debit Card Holder's address correctly as the billing address of your order. This must be the address your Credit / Debit card company holds on its records. We recommend that you only set a different delivery address as a clearly defined work address (with company name where applicable). Due to the dangers of Credit Card fraud, alternate shipping addresses that are residential addresses may delay the despatch of your order as we confirm your details.
  • Can you ship to an international Address?
    For low-quantity orders, we cannot. If you require a large quantity, please contact us at +44 07973 239430
  • My order is due for delivery today. What time will it be delivered?
    If you are expecting a courier delivery today (Monday - Friday), your goods can be delivered up until 5.30 pm. We are unable to obtain estimated delivery times from the courier unless it is later than 4:30 pm and you have still not received your goods.
  • What happens if I am not in when a delivery attempt is made?
    If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is still available, they will return your parcel to your local depot and await you to arrange a convenient day for delivery (excluding weekends) or arrange a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us.
  • When will my order be despatched?
    Most orders are dispatched within 24 hours. Every product on the website gives an indication of despatch timescales, e.g "usually despatches within 24hrs." Some items may be displayed as "out of stock" in this instance, you will not be able to order these products, however, if you would like to receive e-mail notifications when these items do become available you will receive an email to let you know. To receive e-mail notifications for any product "out of stock", click the info button under the out-of-stock display and there will be an option to enter your email address. If your order contains any items that are out of stock or despatch on a 2-3 day basis, your order will be held until all items are available.

Still Have Questions?

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